Return & Refund Policy

Last updated: October 11, 2026

At Cazmore, we want you to feel confident and satisfied with every purchase.

We understand that sometimes a product may not meet your expectations, arrive damaged, or need to be returned. Our goal is to make the return and refund process as clear, fair, and straightforward as possible.

This Return & Refund Policy explains how we handle returns, refunds, damaged or defective products, incorrect items, exchanges, and order cancellations.

Nothing in this policy limits or removes any mandatory consumer rights provided by applicable law.

1. Our 30-Day Return Policy

Cazmore offers a 30-day return period for eligible products, beginning on the date your order is delivered.

If you are not satisfied with an eligible purchase, you may request a return within this period.

For standard change-of-mind returns, products should generally be:

In their original condition.
Unused beyond what is reasonably necessary to inspect them.
Returned in their original packaging where reasonably possible.
Complete with all supplied accessories, components, and instructions.
Accompanied by your order number or another acceptable proof of purchase.

Please contact our customer support team before sending any product back so we can provide the correct return instructions.

This voluntary return policy is provided in addition to your statutory consumer rights.

2. How to Request a Return

To request a return, please contact our support team.

Email: cazmorehome@gmail.com

Please include the following information:

Your full name.
Your order number.
The email address used during checkout.
The product you wish to return.
Your reason for returning the product, if applicable.
Photographs or videos if the product is damaged, defective, or incorrect.

Once we receive your request, our support team will review the information and provide the appropriate return instructions.

Important: Please do not send products to the address printed on the original shipping package unless we specifically instruct you to do so.

Cazmore works with third-party fulfilment partners, and return locations may differ depending on the product and fulfilment arrangements.

Our business correspondence address is not automatically a product-return address.

For statutory cancellation rights, customers may notify us of their decision to cancel by email without needing to provide a reason or obtain prior approval.

3. Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within our voluntary 30-day return period.

For an ordinary change-of-mind return, the product should be kept in good condition and should not be used beyond reasonable inspection.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless:

Cazmore agrees to cover the cost.
The return results from an error on our part.
The product is faulty, damaged, incorrect, or materially different from its description.
Applicable consumer law requires us to cover return shipping.

Any return shipping costs payable by the customer will be handled according to applicable law and the disclosures provided before purchase.

Our voluntary 30-day policy does not replace or restrict any statutory cancellation or withdrawal rights.

4. United Kingdom Cancellation Rights

Where UK consumer law applies, customers purchasing eligible products online generally have a statutory right to cancel their purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

For orders containing multiple items delivered separately, the statutory cancellation period may begin from receipt of the final item, as provided by applicable law.

Certain products may be excluded from this statutory cancellation right.

Cazmore's voluntary 30-day return period provides additional flexibility and does not remove or replace statutory rights.

Where UK statutory cancellation rights apply, refunds and return arrangements will be handled according to applicable law.

If a customer selected a paid delivery service more expensive than our standard delivery option, any required refund of the original delivery charge may be limited to the cost of the least expensive eligible standard delivery option.

5. Damaged, Defective, Incorrect, or Incomplete Products

We aim to ensure that every order is delivered in the condition and specification described on our website.

If your order arrives:

Damaged during delivery.
Defective or faulty.
Incorrect.
Significantly different from its description.
Missing essential components or accessories.

Please contact us as soon as reasonably possible at cazmorehome@gmail.com.

Where practical, we encourage customers to report delivery-related issues within 7 days of receiving their order so we can investigate promptly.

However, this 7-day request does not limit your statutory rights concerning faulty, damaged, or misdescribed goods.

To help us investigate, please provide photographs, videos, or other relevant information where reasonably possible.

Depending on the circumstances and applicable law, we may provide:

A replacement product.
Replacement parts.
A full refund.
A partial refund.
Another appropriate remedy.

Where a product must be returned because it is damaged, defective, incorrect, or materially misdescribed, Cazmore will cover reasonable return shipping costs where required by applicable law or agreed by us.

6. Products Developing Faults After 30 Days

Our voluntary 30-day return period does not limit your legal rights if a product develops a fault after that period.

Depending on applicable consumer protection law, customers may remain entitled to remedies such as:

Repair.
Replacement.
Price reduction.
Refund.
Other legally required remedies.

For example, UK consumer law provides remedies for qualifying faulty products beyond the initial 30-day short-term right to reject.

If your product develops a fault, please contact cazmorehome@gmail.com with your order details and a description of the issue.

We will review your request according to the circumstances and applicable law.

7. Low-Value Products and Return-Free Resolutions

For certain lower-value products, physically returning an item may cost more than the product itself or create unnecessary shipping and packaging waste.

Where appropriate, Cazmore may offer a resolution without requiring the item to be returned.

This may include:

A full refund.
A partial refund.
A replacement product.
Store credit, where agreed and legally permitted.
Another suitable resolution.

Whether a physical return is required will depend on the circumstances of the request.

Please do not dispose of a product while a return or refund claim is being reviewed unless our support team instructs you to do so.

Any resolution will remain subject to applicable consumer rights.

8. Products That May Not Qualify for Change-of-Mind Returns

Certain products may be excluded from voluntary or statutory change-of-mind returns where permitted by applicable law.

These may include:

Personalized or custom-made products.
Gift cards, where legally permitted.
Sealed products unsuitable for return for health or hygiene reasons once unsealed.
Products materially altered after delivery.
Products damaged through misuse or improper handling.
Certain products identified as final sale, only where an exclusion is legally permitted.

A final-sale label does not remove statutory rights that apply to a purchase.

These exclusions do not remove customers' legal rights regarding products that are faulty, damaged, defective, or materially misdescribed.

9. Return Condition and Product Inspection

Customers are expected to take reasonable care of products while they are in their possession.

You may inspect an item to determine its nature, characteristics, and functionality.

Where legally permitted, a refund may be reduced to reflect a genuine loss in value caused by handling beyond what is reasonably necessary for inspection.

Examples may include:

Excessive use.
Customer-caused damage.
Unauthorized alterations.
Missing essential components.
Handling that unnecessarily reduces resale value.

Reasonable inspection does not automatically prevent an otherwise valid return.

Any deductions will comply with applicable consumer protection laws.

10. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Change-of-Mind Returns

For ordinary voluntary change-of-mind returns, customers are generally responsible for the direct cost of return shipping, subject to applicable law and required pre-purchase disclosures.

Damaged, Defective, or Incorrect Products

Where a product is faulty, damaged, incorrect, or materially misdescribed, Cazmore will cover reasonable return shipping costs where required by law or agreed by us.

Please follow the return instructions provided by our customer support team.

We recommend using a trackable shipping service and keeping your proof of postage.

Customers should contact us to confirm the appropriate return location before dispatching an item.

For statutory returns, we will recognize any valid return made in accordance with applicable law.

11. Refund Processing Times

Once a return is received, or appropriate evidence of return is provided where applicable, we will process the refund in accordance with this policy and applicable consumer laws.

For ordinary approved refunds, we aim to initiate processing within approximately 5–10 business days.

Refunds are normally issued to the original payment method wherever possible.

After a refund has been initiated, your bank, card issuer, or payment provider may require additional time before the amount appears in your account.

Important: Where statutory refund deadlines apply, those deadlines take priority over our standard processing estimates.

For example, under applicable UK statutory cancellation rules, reimbursement for returned goods must generally be made within 14 days after we receive the goods or receive evidence that they have been sent back, whichever is earlier.

If the goods are not required to be returned, different statutory refund timing requirements may apply.

12. Refund Methods

Approved refunds will normally be issued through the original payment method used for the transaction.

If the original payment method is unavailable, we may discuss an alternative refund arrangement where permitted by law.

Cazmore does not impose a separate processing fee for refunds where doing so would be prohibited by applicable law.

Additional processing times may depend on your bank, card issuer, or payment provider.

We will communicate relevant refund information when your request has been processed.

13. Original Shipping Charges

Cazmore generally offers free standard shipping on orders unless otherwise clearly stated during checkout.

Where shipping is provided free of charge, no original standard shipping fee has been collected for that service.

If a customer selects an optional paid or upgraded delivery method, any refund of original delivery charges will be calculated according to applicable law.

Where UK statutory cancellation rights apply, reimbursement of delivery charges may be limited to the cost of the least expensive standard delivery method offered.

14. Exchanges and Replacements

Depending on the product and inventory availability, Cazmore may offer a replacement or exchange.

A replacement may be appropriate where:

The original product is defective.
The wrong product was delivered.
The item arrived damaged.
A replacement is otherwise agreed upon.

Depending on the circumstances, we may request that you:

Return the original product.
Provide photographs or supporting information.
Follow additional return instructions.

If a direct exchange is unavailable, you may be offered a refund or asked to place a new order after returning the original product.

Statutory remedies for nonconforming goods remain unaffected.

15. Order Cancellations Before Dispatch

If you need to cancel or modify an order, please contact us as quickly as possible.

Email: cazmorehome@gmail.com

For operational purposes, we ask customers to contact us within 12 hours of placing an order, where possible.

Because orders may enter processing or fulfilment shortly after purchase, we cannot guarantee that changes or cancellations can be completed once processing has begun.

If an order has already been dispatched, cancellation may need to be handled through the applicable return process.

Our 12-hour operational request does not limit or remove any statutory cancellation rights that apply to your purchase.

16. Orders Arriving in Multiple Packages

Some Cazmore orders may be processed through different fulfilment partners or warehouses.

As a result:

Items may arrive in separate packages.
Packages may arrive on different dates.
Each package may have its own tracking number.
Return instructions may vary depending on the product.

Please contact our support team before sending items back so that we can provide the appropriate return instructions.

Where applicable law calculates a cancellation period from delivery of the final item in an order, those statutory rules will apply.

17. International Customers

Cazmore serves customers in the United States and supported international destinations.

Return procedures and consumer protection rights may vary depending on the destination country or region.

We aim to handle customer requests fairly and in accordance with the laws applicable to each transaction.

International returns may be subject to:

Customs procedures.
Import or export requirements.
Shipping carrier restrictions.
Destination-specific documentation.
Applicable taxes or duties.

Where applicable consumer laws provide protections beyond those described in this policy, the mandatory legal rights will prevail.

Nothing in this policy is intended to restrict or exclude those rights.

18. Refused or Undeliverable Packages

Occasionally, a package may be returned to the sender or become undeliverable due to circumstances such as:

An incorrect or incomplete shipping address.
Repeated unsuccessful delivery attempts.
Failure to collect a package.
Refusal of delivery.
Local delivery restrictions.

If your order is returned or cannot be delivered, please contact cazmorehome@gmail.com.

We will review the circumstances and determine an appropriate resolution.

Depending on the situation, this may involve redelivery, a refund, or another reasonable arrangement.

Any deductions for additional expenses will be made only where permitted by applicable law.

Customers' statutory rights regarding failed delivery or cancellation remain unaffected.

19. Our 90-Day Limited Product Warranty

Eligible Cazmore products are also covered by our separate 90-day limited product warranty, unless otherwise stated.

This warranty generally applies to qualifying manufacturing and material defects arising during normal, intended use.

The warranty is separate from our voluntary 30-day return policy.

It does not replace, reduce, or restrict statutory consumer rights relating to faulty goods.

For full information about warranty coverage, exclusions, and claims, please review our Warranty Policy.

20. Contact & Business Information

If you have questions about a return, refund, exchange, damaged product, order cancellation, or warranty claim, please contact us.

Business Name: Cazmore

Operated by: M Zaid Ashfaq

Business Type: Online home organization, storage, and home décor retailer

Customer Support Email: cazmorehome@gmail.com

Business/Correspondence Address: 26 Gladstone Road, Surbiton, Surrey KT6 5DD, United Kingdom

Please note that our business correspondence address is not automatically the designated return address for products.

For return assistance, email our support team so we can provide the correct return instructions.

Our email inbox and online contact form are available 24/7 for submitting enquiries.

We review customer messages regularly and aim to respond as promptly as reasonably possible.

Thank you for shopping with Cazmore.

Cazmore
Beautiful spaces. Smarter living.